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Hardware Support - Receipt Printers, Cash Drawers, Pole Displays and More

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Here you will find hardware drivers and information about setting up cash drawers, pole displays, and receipt printers.

POSitive support will only cover receipt and label printer brands mentioned on this page. POSitive, at its sole discretion, may require payment of an additional fee to support any brand not listed here. POSitive also reserves the right to not support any brand not listed here.

DISCLAIMER:
This information is provided as a courtesy to POSitive Software customers and is subject to change at any time by the hardware manufacturers.

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PAGE INDEX
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WINDOWS DRIVERS & UTILITIES for  RECEIPT PRNTERS & LABEL PRINTERS
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Here are links to manufacturer's websites to download their drivers

 
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RECEIPT PRINTER and CASH DRAWER CONTROL CODES
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1. To change the Cash Drawer Trigger Code in POSitive, go to Maintenance, Station Manager, click on the down arrow next to Devices and select Cash Drawer.

2. To change the Receipt Printer Control Codes in POSitive, go to Maintenance, Station Manager, click on the down arrow next to Printer/E-Mail and select an item (e.g. Invoice), next to Physical Printer click on the Browse '...' button, highlight Generic Receipt Printer (in most cases), choose Edit, select the Receipt Printer Setup tab.

  • Epson, POS-X, Bixolon, Star BSC-10 and other ESC/POS compatible printers: 
    Cash drawer trigger: 27,112,0,64,240
    Partial cut (option): 27,105
     
    Epson alternate cash drawer trigger: 27,112,48,40,40 (TM-T88 with USB interface. Generates longer pulse)
    Special Epson cash drawer trigger with CR and LF: 27,112,48,64,240,13,10

    SPECIAL NOTE FOR BIXOLON SRP-350III PRINTERS: The cash drawer connector is located on the bottom of the printer. The connector next to the power port is for Ethernet.

    SPECIAL NOTE FOR APG CASH DRAWERS USING CD-014A CABLE: Look for a label wrapped around the cable that shows the part number. The CD-014A cable is for use with Star printers only. If you are switching from a Star to an Epson (or compatible) printer you must also switch to a CD-101A "all-in-one" cable that works with both Epson (and compatible) and Star printers. If the standard Epson trigger code doesn't work, try this one: 27,112,1,64,240

    SPECIAL NOTE FOR SAM4S GIANT-100 PRINTERS: In Window's Devices and Printers right click on the SAM4s Giant 100 and select: Printer Properties – General Tab – Preferences – Paper Quality Tab – Change Paper Source From Automatically Selected to: RECEIPT [NO FEED NO CUT]

    Star: (NOTE: The Star BSC-10 is Epson compatible and does not use these codes. The TSP100 series is no longer recommended for use with POSitive products.)
    Cash drawer trigger: 7 (Try 7,7 if you need a longer pulse)
    Partial cut (option): 27,100,48 or 27,100,49
      

Other printer control codes: http://keyhut.com/popopen.htm
 

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LABEL PRINTER 
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  • Zebra and Bixolon: 
    These are the only brands of label printers currently recommended and supported for use with POSitive products.

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POLE DISPLAY
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To change the Pole Display Code in POSitive, go to Maintenance, Station Manager, click on the down arrow next to Devices and select Pole Display.

Control Codes (For use with POSitive Software products)

  • UTC Standard Mode
    Logic Controls PD3000, PD6000, TD3000:
    Line 1: 31,20
    Line 2: 10,13
    Characters per line: 18
     
  • Epson DM-D110 (works with most Epson poles):
    Line 1: 27,61,2,12
    Line 2: 10,13
    Characters per line: 18
     
  • Partner Tech CD5220, CD7220 (also works with Sam4s):
    Line 1: 12,27,91,72
    Line 2: 27,91,75,13
    Characters per line: 20

 
Pole Display Setup Instructions
Download: http://docs.gopositive.com/poledisplaysetup


Pole Display Drivers & Utilities

 
Many brands of pole displays are capable of emulating one or more of the displays shown above. For example, POS-X pole displays can emulate all three. If your pole display does not use one of these emulations, then there is a very good chance that it will not be compatible with POSitive products.

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MISC HARDWARE INFORMATION
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3 1/8" thermal receipt paper for Epson, Star, POS-X and other brands of thermal receipt printers can be purchased through most office supply stores.

Dot-matrix printers use 3" single or 2-ply paper and ribbons which can also be purchased through most office supply stores. For example, Staples sells the Epson ERC-38 series ribbon which is used in most Epson, Samsung and POS-X dot-matrix receipt printers.

POSitive products can work with scales as long as you use some kind of serial port to keyboard converter. We recommend the Plexis xWedge, which converts serial port input to keystrokes. xWedge has built-in support for "Generic", NCI and Mettler Toledo scales and you can also program trigger codes for other brands. Click here for more information on xWedge.

Other printer control codes resource:
http://keyhut.com/popopen.htm


Setup and Configuration Documents


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Updated 8/24/2021

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