QUESTION:
I think I messed this up, but now my matrix inventory at the remote store does not match the same matrix at the master store. What can I do?
ANSWER:
Since this appears to be a problem with only one or two matrices...
1) Edit the matrix at the master store. This will open the grid of matrix children.
2) If everything looks correct, click on the Sync To Header button at the bottom right.
3) Choose "Check All" then choose Process [F10]. This will update every matrix child and trigger each item to be sent to the remote store during the next send/receive session.
4) Close the screen and the Inventory List.
5) Repeat the process if there are any other matrix problems.
6) Choose to SEND Queued e-mails and at the remote store RECEIVE e-mails.
This will fix the problem.
Thank you,
Mike Goodmansen
Support Technician
POSitive Software Company
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866-368-2266
Web:
http://www.gopositive.com
Support:
http://support.gopositive.com
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