Print
HOW TO CORRECT AN INVOICE WITH WRONG SELLING PRICES
A customer was sold product at the wrong price because discounts were not applied. How do I make corrections to selling prices?
ANSWER
An invoice is a permanent document and is never altered.
The solution is to do a return of all items on the incorrect invoice and then sell all the items on a new invoice at the corrected prices.
There are features in PFW to simplify this process depending upon your needs. See TIPS.
1) Create a new invoice for the customer.
2) Press CTRL-R and find the original invoice, tag everything to be returned. Process the Invoice and choose a RETURN REASON which will immediately return the product to stock. Finish processing the invoice, (to store account or cash).
TIP: If there are only a few items being returned, you could sell the item again on the same return invoice at the corrected price and process the invoice.
3) Now create a new invoice to sell the products to the customer and enter correct selling prices.
TIP: If the invoice had many items, you can save time by going to Invoice History, highlighting the original invoice, and choosing CLONE. Select the correct customer and all items will be added to the invoice. Change pricing as needed, then process the invoice.
Related Articles
