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QUESTION
How can I partially deliver some items off of a layaway which carries a deposit without reducing the deposit on the layaway?
ANSWER
By design, PRM will automatically use the deposit in part or in full to pay for items being delivered to the customer through partial delivery. There is no automated way to hold back the deposit.
SOLUTION
Create an invoice for the items for the customer for the specific items on the layaway which are to be delivered. Tender the invoice, making note of the invoice number.
Edit the Layaway and add a line note (CTRL-N) which states that an invoice (number such an such) was created and purchased the items (list the SKUs) originally on the layaway. Then manually remove the items from the layaway and save the layaway.
The full deposit amount is retained, the items already delivered are no longer in the layaway, and there is an explanatory note of what was done.
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