You asked...
A customer put a boat on layaway and paid a $800 deposit. They have decided to cancel the layaway and we are refunding $500 of the amount and keeping the remaining $300 as non-refundable. How do we do this in POSitive?
ANSWER
The order needs to be converted to an invoice.
1) Create a note on the order (CTRL-N) explaining that the item is not being purchased.
2) Remove the item from the order (otherwise their will be stock count and sales ramifications.)
3) Add an inventory item called CANCELATION FEE for the value of $300.00
4) Convert to an invoice. You will be prompted to refund $500.00 which you may choose to do with check or cash or credit card or even Store Account if they will be making future purchases from the store.
Note: you may want to go to File: Definitions: Policy Statements and edit the Policy Statement for orders to include cancelation policies.
TIP: if the order consists of MANY line items such as a package deal, consider the following:
-- printout a copy of the original order and retain it on file.
-- choose to e-mail the order so that the contents can be copied to the clipboard and pasted into the order as a long note rather than individual items
-- be sure to remove all inventory products from the order with the exception of the cancellation fee
