The shortcut icon on the desktop to open POSitive has disappeared. One of the reasons this can happen is that your computer recently installed a Windows and/or Microsoft update. Another common reason for this is when your remote workstation can no longer connect to the server using the mapped drive for whatever reason... whether it's a temporary situation or the mapped drive somehow got disconnected in Windows on the workstation. When this happens Windows seems to do a little cleanup and deletes the shortcut.
--- PROJECT SUMMARY---
Connect to the network server where POSitive is installed using the mapped drive connection, then re-create the shortcut to your POSitive product.
--- STEP-BY-STEP INSTRUCTIONS ---
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STEP 1: CHECK YOUR DRIVE MAPPING
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To check your drive mapping review step 6 of the 'Network Setup Basics' knowledgebase article:
See: http://kb.gopositive.com/networksetupbasics
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STEP 2: RECREATE THE SHORTCUT FROM WITHIN THE MAPPED DRIVE
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To recreate the shortcut from the within the mapped drive review step 8 of the 'Network Setup Basics' knowledgebase article:
See: http://kb.gopositive.com/networksetupbasics
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Updated 4/6/20168
