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HOW TO RE-ENTER A LOST CUSTOMER
Sometimes a customer record could be inadvertently edited or a change of name or company name makes it unrecognizable. The account number is a constant and will never be changed. Sort by ACNT [F2] to try to locate it.
Before assuming that a customer is lost from the database, be sure to search the customer database by some known information. On the Customer List is a Find [F5] button. Enter a bit of known information such as the street name and PFW will find all records with that name in it.
If you find that a customer still is not in the customer list you will need to find his original PFW account number. This can be done by looking on an invoice, order, or some other printout. A Sales history report may have that information because it is independent of the customer list. There are several databases as a resource, or you could view a backup database. Call POSitive Support 800-735-6860 if you need assistance.
1) Add the customer once again to the customer list. Note the new account number.
2) Run c:\pfw\utility\topscan.exe and open the c:\pfw\data2\customer.tps file.
3) open a subfile named CUSMER and go to the bottom of the list (CTRL-PGDN) to see the newly added customer.
4) Press enter on the ID number and change it to the old number. Save your changes and the old invoices will automatically be linked to the re-entered customer.
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