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QUESTION: We have a few customers that bring us empty printer cartridges for fund
raising projects. We issue credits for the value of these cartridges and
apply them to their account. We need to find a way to show that we have paid
the customer when we issue a check. In effect it is an invoice in reverse
and instead of the customer paying us we pay them. How to handle this within Positive Retail manager?
ANSWER
There are a few methods for handling this, but since your primary concern is to be able to track payouts, consider this solution.
1) create an inventory item in a dept/category which does not charge tax (notax tax category) You might even want to create a special department called ADMIN.
2) the description could be CREDITS EARNED PAYOUT and the SKU something simple like PAYOUT.
---leave cost and prices at 0.00
---on the options [F8] tab turn off Track Stock, turn on ASK FOR PRICE
3) when you identify a customer who has earned credits, create an invoice and add the PAYOUT SKU to the invoice for the value of the store credit.
When you tender the invoice you will be prompted to use the store credit. Choose yes and no monies will go into the register.
4) in the Report Center you can run Sales Report: Inventory: and choose One Inventory Item SKU, namely PAYOUT. This will give you a listing of customers for whom checks need to be written. You can use PRM's checkbook or any other checking system.
NOTE: this process does impact your Management: Daily Sales Summary report. If you assign the PAYOUT item to a category named FREIGHT (spelled exactly that way) which does not charge tax, then PRM will ignore the sale in Daily Sales Summary.
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