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How to create an RMA number for the customer
The RMA function in POSitive doesn't really support giving an RMA number for customers. It is primarily reserved for returning items to the Vendor. However, there is a workaround you may find useful.
1) Clerk creates an ORDER for the customer
2) Do the return on the order
3) The order number becomes the RMA number
4) When the return merchandise arrives, then the order is converted to an invoice and the customer gets their refund.
5) After the invoice is completed, then the inventory item goes into the RMA process: put it on the shelf or send back to vendor.
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