What can be done with old pending service orders which will never be claimed?
1) Enter Notes Under Customer Name
--- here you can document any conversations, attempts to contact, and decisions made.
2) Print Service Order and file away. Could choose to add line notes in the order to document what you are doing and why.
3) Void The Service Order
--- If there is a deposit to be refunded, you can assign it to the customer AR.
--- If there is a deposit which is to be forfeited, there is a procedure for reassigning the service order to a new customer account See Help Topic Forfeit Deposit
4) Assign a Hot Message to the customer (General tab of customer list - F12) to popup and warn about the customer.
