If a customer simply is not going to pay an Accounts Receivable charge you can write it off as Uncollectable.
ANSWER
1) go to customer list and highlight customer
2) choose Take AR Payment
3) highlight invoice
4) select Mark As Uncollectable
5) when you confirm the action, the line item is removed from the list
6) close the AR Payment screen.
You can now go to AR Detail for the customer and you will see that the original CHG (invoice) is now flagged as processed and a UNC (uncollectable) entry has been added to offset the original CHG.
Uncollectable Debts Report
Go to Accounting: Accounts: Uncollectable Debts. Select a date range and print or preview the report.
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What if the customer is now paying for what has already been flagged as uncollectable.
ANSWER
1) go to the customer list and highlight the customer
2) choose AR Detail
3) choose the ADD button to create a new Charge entry. (Note: you will not be able to enter the original date of the invoice but only today\'s date.)
Enter the amount owed in the Amount field (leave the paid field blank).
Choose a Term
In the comment field be sure to include the original invoice number and perhaps the original date
4) Choose OK and exit AR Detail
5) While highlighting the customer on the customer list, choose Take AR Payment and accept payment on that newly recreated charge.
