Print
The computer's date was changed and transactions were processed for that incorrect date. How do I rectify that situation.
-
Since the incorrect day's transactions were already balanced, you are unable to just void those transactions. You may want to back date your computer (close PFW first) (you do NOT want to back date your computer if you already posted your day and have new transactions for today or all transactions will be in the same batch) and perform a customer return on each invoice and recreate the Invoice, returning the money to the "customer" using the same tender type the customer originally paid for it. e.g. cash for cash, check for check...etc. For credit card transactions you will need to create a new Tender Definition that will NOT use Electronic Credit Card Capture (File > Definitions > Tender Definitions)... You may want to create one for each credit card type. After you have recreated your transactions close PFW and change the computer's date back to today and proceed with sales normally.
Related Articles
