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HOW TO CORRECT AR IF...
Customer was making a payment on AR with a credit card. Credit card processing is not done in PFW. PFW processed the AR payment before they realized that the credit card payment was declined by the bank. Now they need to know how to correct this.
ANSWER
Option A) Don't worry about it. Get another credit card and process payment of the credit card.
Option B) Add an offsetting CHARGE transaction to AR Detail
1) Open AR Detail
2) Choose ADD
3) Activate CHG and OPEN
4) Enter Sales ID
5) Enter date(s)
6) Enter Amount
7) Leave Discount and Paid fields at 0.00
8) Select a Term
9) Enter a comment to explain reason for manual entry (including invoice number)
10) Choose OK
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