Setting up PC Charge Payment Server with POSitive Products
Please note: POSitive products are only compatible with PC Charge up to version 5.9. If you have version 5.10 or newer, you must contact PC Charge support and request a “downgrade” to version 5.9.
PC Charge Payment Server (PC Charge) is a software based payment processing solution that allows POSitive products to connect to all the major U.S. credit card processing networks. This document will explain how a typical integration is performed, and you have the option integrating PC Charge with POSitive yourself, or having a POSitive Support Technician perform this service for a $199* fee.
PC Charge is not sold or supported by POSitive Software, so you must purchase it through your dealer, credit card processor or a company like Amazon.com. Also, you need to make sure you purchase enough PC Charge licenses for all the stations that will be processing credit cards. You also need to make sure your PC Charge user names match the station numbers that will be processing credit cards. For example, User1 would correspond to Station 1 in POSitive. User2 would be Station 2 in POSitive and etc.
Your credit card processor will furnish your Merchant Code, Merchant ID number and other information that will need to be entered into the program. PC Charge has a setup wizard that makes this step fairly easy. If you have questions about this step, please contact your credit card company or PC Charge support for assistance.
After the PC Charge setup process has been completed, you need to run some test transactions directly through the PC Charge user interface to ensure your merchant account information has been entered correctly and that PC Charge is able to communicate with your credit card processor. If there are any problems, you must correct them before attempting to use the interface with POSitive or contacting us for integration assistance.
If your testing is successful, please make note of the following information in PC Charge:
1. What is the merchant code? (letter abbreviation only, no numbers)
2. What is the merchant ID number? (numbers only)
3. What is the path to processor? (This is the “server” where PC Charge is installed)
4. What is the PC Charge server's IP address?
5. What is the standard TCP port that PC Charge is listening on?
If you are unsure about any of the steps above, you have the option of contacting PC Charge support, your credit card provider or you may purchase integration assistance from POSitive Software for $199.
Next, activate the PC Charge interface in PRM by following these steps:
1. Go to Management > Credit Cards > Setup and check PC Charge
2. Activate "Use TCP Interface" and fill in IP Address and Port with the information you noted from PC Charge
3. Enter the Merchant code. (This is a 3 or 4 letter code also referred to as the processor abbreviation available from your credit card processing company representative)
4. Then enter the merchant identification number (MID)
5. Next, under your POSitive product’s Station Settings, choose Credit Card and check Use Electronic Credit Card Capture. Path to processor would be the path to the directory in which PC Charge is installed on the server, for example: c:\Program Files\Active-Charge or c:\Program Files\PCCW. Also, be sure to run the Card Reader test and select the correct option for your particular reader.
6. Next, you need to set up tender definitions. Go to Maintenance > Definitions > Tender Definitions and either add or edit your credit card settings. There is a check box for swiping the card through POSitive make sure this is checked if you have a card swipe.
PC Charge integration assistance is not included as part of our normal software support and maintenance (SMA). If you would like POSitive Support to handle integration for you, there will be a one-time fee of $199* for this service, which will need to be scheduled during POSitive's normal business hours. Please have the following ready:
1. Broadband internet connection to the computer(s) hosting PC Charge and POSitive
2. PC Charge installed with all user licenses activated
3. Your merchant account information (see above)
4. A credit card for testing purposes (our staff may need to make a few small sales and refunds in order to make sure PC Charge is working correctly)
To schedule PC Charge integration assistance, please call POSitive at 1-866-368-2266, or email support@gopositive.com.
Please note that PC Charge is not published, sold or supported by POSitive Software Company. If you need help with any issue other than the integration with PRM, you will need to contact PC Charge support through the number provided in the product documentation.
*Current POSitive Support customers are eligible for a discount.
